STORE POLICY
CUSTOMER CARE
At Cafe Sanitas, we are committed to providing exceptional customer care and ensuring your satisfaction with our products and services. This Customer Care Policy outlines our guidelines and procedures for addressing customer inquiries, concerns, and providing support.
1. Communication Channels:
- We offer multiple channels for customer communication, including email, phone, and online chat. Our customer support team is available during business hours to assist you with any inquiries or concerns.
- Email: info@cafesanitas.com
- Online Chat: Visit our website for live chat support during business hours.
2. Response Time:
- We strive to respond to all customer inquiries and concerns as promptly as possible.
- Our goal is to respond to emails and online chat messages within 24 hours during business days.
- Phone calls will be answered or returned within our business hours.
3. Product Information and Assistance:
- Our customer support team is knowledgeable about our ground mushroom coffee products and can provide information regarding ingredients, brewing instructions, and any other related inquiries.
- If you need assistance in choosing the right product or have specific dietary or health-related questions, please feel free to reach out to us.
4. Order Inquiries and Updates:
- For any questions or concerns regarding your order, including order status, shipping, or tracking information, our customer support team is here to assist you.
- Please provide your order number and any relevant details when contacting us for order inquiries or updates.
5. Feedback and Suggestions:
- We appreciate customer feedback and suggestions to help us improve our products and services.
- If you have any suggestions, comments, or concerns, please don't hesitate to share them with us. We value your input and will take it into consideration.
6. Problem Resolution:
- If you encounter any issues with our products or services, please contact our customer support team immediately.
- Our team will work diligently to address the problem and provide a satisfactory resolution as quickly as possible.
- We may require additional information or documentation to assist with the resolution process, and we appreciate your cooperation.
7. Privacy and Security:
- We are committed to protecting your privacy and maintaining the security of your personal information. Please refer to our Privacy Policy for more details on how we handle customer information.
8. Respectful and Professional Communication:
- We expect all customer interactions to be conducted in a respectful and professional manner.
- Our customer support team will provide assistance and support in a courteous and helpful manner and we kindly request the same level of respect from our customers.
9. Policy Changes:
- Cafe Sanitas reserves the right to modify or amend this Customer Care Policy at any time without prior notice. It is recommended to review the policy periodically to stay updated on any changes.
We value your trust and strive to provide excellent customer care. If you have any questions or require assistance, please don't hesitate to contact our customer support team. We appreciate your business and look forward to serving you.
Last updated: 07-06-2023
Thank you for choosing Cafe Sanitas!
PRIVACY & SAFETY
At Cafe Sanitas, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard the information you provide when using our website and purchasing our ground mushroom coffee products.
1. Collection of Personal Information:
- When you place an order on our website or interact with us, we may collect personal information such as your name, email address, shipping address, and payment details.
- We may also collect non-personal information, including cookies, IP addresses, and website usage data, to enhance your browsing experience and improve our services.
2. Use of Personal Information:
- We use the personal information you provide to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
- With your consent, we may use your email address to send promotional materials, newsletters, or updates about our products and services. You can opt-out of receiving such communications at any time.
3. Protection of Personal Information:
- We implement a variety of security measures to ensure the confidentiality and integrity of your personal information.
- We use industry-standard encryption technologies to protect sensitive information transmitted during online transactions.
- Access to your personal information is restricted to authorized personnel only, who are required to keep the information confidential.
4. Third-Party Service Providers:
- We may engage trusted third-party service providers to assist with various aspects of our business operations, such as payment processing and shipping.
- These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep your information secure and confidential.
5. Sharing of Personal Information:
- We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary for the purposes of providing our products and services or as required by law.
6. Website Analytics and Cookies:
- We may use website analytics tools and cookies to collect non-personal information about your browsing behavior, which helps us improve our website's functionality, user experience, and marketing efforts.
- You can adjust your browser settings to decline cookies, although this may impact your ability to fully utilize certain features of our website.
7. Children's Privacy:
- Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.
8. Links to Third-Party Websites:
- Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Policy Changes:
- Cafe Sanitas reserves the right to modify or amend this Privacy and Safety Policy at any time without prior notice. Any changes will be posted on this page, and it is recommended to review the policy periodically to stay updated.
If you have any questions or concerns about our privacy and safety practices, please contact us using the information provided in our Customer Care Policy. We value your privacy and are dedicated to maintaining the safety and security of your personal information.
Last updated: 07-06-2023
Thank you for choosing Cafe Sanitas!
WHOLESALE INQUIRIES
Wholesale Inquiries Store Policy for Cafe Sanitas, LLC - Ground Mushroom Coffee Website
Thank you for your interest in becoming a wholesale partner with Cafe Sanitas. We appreciate your business and are excited to explore the possibility of working together. This Wholesale Inquiries Store Policy outlines the guidelines and procedures for wholesale inquiries and partnerships.
1. Wholesale Inquiry Process:
- To initiate a wholesale inquiry, please contact our wholesale team via email at info@cafesanitas.com or through the wholesale inquiry form available on our website.
- Provide your company name, contact information, and a brief description of your business.
- Our wholesale team will review your inquiry and respond to you within a reasonable timeframe.
2. Wholesale Account Approval:
- Approval of wholesale accounts is subject to review and verification by Cafe Sanitas.
- We reserve the right to approve or deny wholesale partnership requests based on various factors, including business compatibility, location, and capacity.
3. Wholesale Pricing and Minimum Order Quantities:
- Once your wholesale account is approved, you will receive access to our wholesale pricing information, which is exclusive to our wholesale partners.
- Minimum order quantities may apply, and they will be communicated to you during the wholesale account setup process.
4. Ordering and Payment:
- Wholesale orders can be placed through our wholesale platform or via email.
- Payment terms and options will be discussed and agreed upon during the setup of your wholesale account.
- Accepted payment methods may include bank transfers, credit cards, or other mutually agreed-upon methods.
5. Shipping and Delivery:
- Wholesale orders are subject to separate shipping and delivery terms, which will be outlined in our agreement.
- Shipping costs and transit times will vary depending on the destination and order size.
6. Returns and Refunds:
- Returns and refunds for wholesale orders will be handled on a case-by-case basis.
- Please review our Wholesale Return and Refund Policy, which will be provided upon approval of your wholesale account.
7. Marketing and Branding:
- As a wholesale partner, you are expected to adhere to our branding guidelines and use our trademarks and logos appropriately.
- Co-marketing and promotional opportunities may be available, and we encourage collaboration to promote our products effectively.
8. Confidentiality and Non-Disclosure:
- Any proprietary or confidential information shared during the wholesale partnership, including pricing, terms, and product details, should be treated as confidential and not disclosed to third parties.
9. Policy Changes:
- Cafe Sanitas reserves the right to modify or amend this Wholesale Inquiries Store Policy at any time without prior notice. It is recommended to review the policy periodically to stay updated.
We look forward to the possibility of partnering with you as a wholesale customer. If you have any further questions or require assistance with the wholesale inquiry process, please contact our wholesale team using the provided contact information.
Last updated: 07-06-2023
Thank you for considering Cafe Sanitas as your wholesale partner!
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments